Will I be charged customs and import charges?

All payments made on the Online Store will be charged in AUD currency. GST is added to the order total for all shipments within Australia.

The international currency rates shown (United States Dollar, Great British Pound, Euro, and New Zealand Dollar) are converted from Australian Dollars via WebServiceX on a 3-month moving average rate. For orders to countries outside of Australia, GST is removed.

Should you wish to return an item, Cargo Crew does not refund the international duties and taxes paid at the time of checkout.

Any orders refused upon delivery at either the final destination or customs, will have the charged shipping fees deducted from the refunded amount and be subject to a 30-day return processing time.

Cargo Crew does not cover the cost of return postage unless the item is faulty and we do not refund initial shipping charges or taxes & duties for goods returned, other than for faulty items.